General terms and conditions
The website www.disave.si is operated by AMOUR Parfums, Tomas Pocak s.p. The company was entered in the Slovenian Business Register on 2 November 2022.
These general terms and conditions of business and of use of the website www.disave.si (hereinafter: disave.si) have been drawn up in accordance with the Consumer Protection Act (Zakon o varstvu potrošnikov) and other legislation prescribed for online sales and this type of business. The terms govern the operation of disave.si and the business relationship between AMOUR Parfums, Tomas Pocak, s.p., registered users (hereinafter: users) and buyers of goods or services (hereinafter: buyers).
1. About disave.si
disave.si is a website for the online sale of laundry perfumes, laundry care products and home fragrances.
2. Offer and origin
Owing to the nature of the business, the offer on the website may change daily. The prices of individual goods are regular prices and promotional or discounted prices.
AMOUR Parfums, Tomas Pocak, s.p is responsible for the quality of the goods or the performance of the service. AMOUR Parfums, Tomas Pocak, s.p is also responsible for any complaints or consequences that may arise when the user uses the goods or service. AMOUR Parfums, Tomas Pocak, s.p is fully responsible for the performance of services or the sale of goods and for any related complaints.
Photographs, images or recordings published as part of the offers are the property of AMOUR Parfums, Tomas Pocak, s.p or of its suppliers and business partners. Product images are for illustration purposes only.
ORIGIN OF THE PRODUCTS
Our online shop offers products by the Italian brand Essentia Nature — laundry perfumes, detergents and fabric softeners, fragrance sprays, home fragrances and scented cards. All products are made in Italy.
The manufacturer's many years of experience are a guarantee of the quality and longevity of the scents, and we add to the range several times a year as new products reach the market.
3. User registration on disave.si
A user may place an order as a guest or as a registered user.
To be able to follow their order history and the status of open orders on disave.si and to repeat past orders, the user must register. The user provides their details, e-mail address, delivery address and other information. The assigned username is the user's e-mail address. The user creates a password on registration. Registration enables the user to make purchases. The user may subscribe to the e-mail newsletter service and may later change this in their profile.
The buyer can register at https://disave.si/en/account/register or during the purchase itself.
4. Purchase and invoice
AMOUR Parfums, Tomas Pocak, s.p acts as a company offering goods or services online. The buyer pays the amount to AMOUR Parfums, Tomas Pocak, s.p and receives an invoice together with the goods or service. The company operates within the European Union. We ship products to Slovenia, Croatia, Austria, Germany and Italy.
ORDERING PROCESS
Orders can be placed online 24 hours a day, every day of the year. The buyer selects and orders the products available in the online shop, arranged in categories. The buyer reviews the selected products on the Cart page, where the total value of the order is shown.
Delivery and discounts are calculated at checkout.
A discount code is entered at checkout, provided the seller is running such promotions at the time the order is placed. When the buyer is happy with the selection, clicking the Checkout button takes them to a page where they enter the required delivery address details and an e-mail address or telephone number (mandatory for notification purposes); the Discount code can already be entered at this stage. Once the user has entered all these details, they click the Continue to shipping button, where the delivery cost is calculated. After choosing a delivery method, the user clicks the Continue to payment button, where they choose the payment method and the Billing address.
After entering and selecting all the details required to place the order successfully, the buyer checks all the information. The order is placed by clicking the Pay now button. If the buyer chooses to pay with PayPal, an additional window opens in which they log in to their PayPal account and confirm the payment. This completes the purchase.
After placing the order, the buyer receives an e-mail notification (if they entered their e-mail address when placing the order) that the order has been accepted into the queue. It lists the products and quantities selected by the buyer, and the entire order is valued with the amounts and any other order costs (delivery etc.). Until the goods are dispatched, the buyer has the right to cancel the order (the order must be cancelled by e-mail to info@disave.si). The order number must be included. The e-mail address from which you cancel the order must match the e-mail address used when the purchase was confirmed. If the buyer does not cancel the order, it proceeds to further processing. The seller may call the buyer on their contact telephone number to verify details or ensure accurate delivery. On dispatch, the seller closes the order and notifies the buyer. Details of the distance contract are always available on the www.disave.si server, which the customer accesses with their username and password. Prices are valid at the moment the order is placed and have no predetermined period of validity.
SALES CONTRACT
The sales contract between AMOUR Parfums, Tomas Pocak, s.p and the buyer is concluded in the www.disave.si online shop at the moment AMOUR Parfums, Tomas Pocak, s.p sends the buyer the first e-mail about the status of their order (the order receipt notification).
From that moment on, all prices and other terms are fixed and apply to both AMOUR Parfums, Tomas Pocak, s.p and the buyer. The buyer is the person with the details given when the order was placed. The buyer's details cannot be changed afterwards.
The sales contract (the first e-mail about the placing and status of the order) is stored in electronic form on the server of AMOUR Parfums, Tomas Pocak, s.p.
INVOICE
Every parcel also contains a printed invoice.
5. Payment methods
Shopping on disave.si is safe, simple and convenient. The buyer must make sure that their details are correct and true, regardless of the payment method.
WE OFFER THE FOLLOWING PAYMENT METHODS:
Bank transfer (on a pro forma invoice)
When placing your order, select Bank transfer as the payment method. After placing the order, you will receive all the details needed to make the payment at your e-mail address. In this case we dispatch your parcel only on the day after we receive your funds in our bank account. You can speed up dispatch by sending proof of payment to info@disave.si (Subject: Order #0000 — enter your order number). If payment is received by 12:00 noon, we will dispatch the parcel the same day.
Payment via PayPal
When placing your order, choose PayPal and confirm by clicking Pay with PayPal. A new window will appear where you log in to your PayPal account and complete the payment.
Payment by card (Mastercard, Visa, American Express)
Select Credit card as the payment method. Enter your details and click the Pay now button. Secure payment in our online shop is provided by the global payment processor Stripe.
Cash on delivery (Slovenia only)
You pay the courier when you receive the parcel. Cash on delivery carries an additional charge of 1,20 €.
PAYMENT DEADLINES
- for payment by card and PayPal – immediately on placing the order
- by UPN payment order – within 7 working days
- for cash on delivery – on delivery, before taking receipt of the parcel
The above payment methods apply to all offers unless otherwise stated in the offer itself.
We reserve the right to limit, at our discretion, the payment methods for certain offers to a single method or any combination of payment methods. Any such change will be clearly stated in the offer itself.
Orders are stored in electronic form on the server and are accessible to the buyer at any time in their user profile (My account). The company operates within the EU. We ship products to Slovenia, Croatia, Austria, Germany and Italy.
6. Price of the offer
The prices of all offers of goods or services are set in advance. Prices include VAT, which is calculated at checkout. Prices apply to all buyers, but only for the duration of the individual offer, for the payment methods set out in these terms, and only on the disave.si website.
Prices are valid until the product is delivered. We reserve the right to change them.
Prices are rounded to two decimal places (1 cent).
The distance contract between the seller and the buyer is concluded at the moment the seller confirms the order (the buyer receives an e-mail with the status Order confirmed). From that moment on, all prices and other terms are fixed and apply to both the seller and the buyer.
By paying on a pro forma invoice, the buyer accepts these general terms and conditions.
7. Security of card payments
The seller provides all the technological and organisational solutions needed for a fully secure purchase. We also ensure secure shopping by complying with all applicable legal obligations and the recommendations of the Slovenian and international consumer associations. Secure card authorisations and transactions are provided, carried out in real time with immediate verification of the data with the banks. Card details are not stored on the server.
8. Protection of personal data
On registration or purchase, the buyer permits AMOUR Parfums, Tomas Pocak, s.p to collect, process and store the personal data provided, in accordance with the Personal Data Protection Act (Zakon o varovanju osebnih podatkov).
AMOUR Parfums, Tomas Pocak, s.p undertakes to protect users' data carefully and in accordance with the legislation.
Data is collected on the basis of the individual's personal consent and for an indefinite period or, if the Personal Data Protection Act provides otherwise, for the period it provides.
Personal data is collected for the purpose of the smooth processing of orders or offers, communication with the buyer, statistical analysis aimed at improving the operation of the website and services and, if the buyer so decides, for sending notifications, news and offers (by SMS, e-mail, or in writing to the address).
The following data is collected in this context: IP address, personal name, address of permanent or temporary residence, date of birth, sex, telephone number, e-mail address, time and date of registration, and the archive of communication with the online shop. In the case of a gift voucher, the first name and surname of the recipient and their address are also collected.
AMOUR Parfums, Tomas Pocak, s.p respects the privacy of users of the disave.si website and undertakes to protect the personal data obtained carefully, not to pass it on to a third party without consent and not to use it for anything other than exclusively the purposes stated above, except where such data is requested by a competent state authority with a legal basis for doing so, and where there is a suspicion of abuse in dealings on the part of a user of the website. AMOUR Parfums, Tomas Pocak, s.p may pass data on only to a contractual data processor.
Personal data and payment details are entered via a secure online form, protected by the same or similar encryption mechanisms as those used by banks and other trusted institutions.
The user is also personally responsible for protecting personal data by keeping their username and password secure and by ensuring suitable software (antivirus) protection on their computer.
The personal data filing system is recorded on the website of the Information Commissioner (www.ip-rs.si).
9. Communication with users
Communication with disave.si users takes place via the website and by e-mail, that is, by means of distance communication, and in exceptional cases also by telephone or post. Communication with users also takes place via the social networks on which a profile is registered.
The user learns of a particular offer on the website www.disave.si or through advertising in print, electronic, online, radio or television media.
An offer on the website will be composed in such a way that its message makes it clear and evident that it is an offer of goods or services with certain discounts, promotions or benefits, and the conditions under which the offer can be obtained.
The user will be able to subscribe to e-mail notifications and also unsubscribe from them in a simple way. The notifications include information on current or future offers, the promotion of disave.si and other advertising messages from disave.si or its partners. Receiving notifications is deemed to require personal consent and is not possible unless the user ticks this option on registration or subscribes in another way.
10. Basic information for users
The disave.si website contains information about the company that operates the website. This information comprises the company's name and registered office, contact details and other necessary information, and as a minimum the information required by law.
Users will also find information on the goods or services, delivery terms, the validity of offers and other information.
Users who have any questions about the offer can ask them via the website, by e-mail or the contact form, or via social networks. disave.si may also publish these questions together with the answers. Where publication is automatic, disave.si reserves the right to delete text that is offensive, unlawful, immoral or criminal.
Questions and other texts express the opinion of their author, and disave.si disclaims any liability for them.
11. Disclaimer
The disave.si website operates on the principle of catalogue sales of goods and services. Despite our efforts to keep the offer as accurate and up to date as possible, the information on goods, services and prices may change so quickly that we are unable to correct it in time and it remains unchanged on the website. If such goods or services are ordered, the company informs the buyer of the changes and cancels the purchase, or allows the buyer to cancel the order, or agrees another option with them.
We reserve the right to typographical errors and to errors arising from the unintentional malfunction of the website's information technology system.
The company is not responsible for the accuracy of the data entered by the buyer.
12. Delivery
Delivery takes 1 to 4 working days – there is no delivery at weekends or on public holidays. As a rule, we dispatch the order the same day, provided it was placed (and paid for) by 12:00 noon that day.
The seller will deliver the goods or service within the agreed period. Parcels within Slovenia are delivered by the Slovenian postal service (Posta Slovenije). The shipping cost for Slovenia is fixed at 3,90 € (it is the same for the whole of Slovenia and is also final for customers paying cash on delivery). Delivery is free for purchases of 40,00 € or more (applies within Slovenia). The purchase value is the value of the cart excluding the delivery cost. Our partner delivers parcels in the morning to the address entered when the order was placed. As the delivery service delivers parcels in the morning, you may also choose delivery to any other name or address. If you are not at the expected location (company, office, etc.) at the time of delivery, the courier will leave a notice with instructions for later collection. If the buyer does not receive the goods within a few days of dispatch, they must notify the seller without delay. In that case the seller establishes the causes and informs the buyer. We deliver ordered goods to Slovenia, Croatia, Austria, Germany and Italy.
Parcels abroad are delivered by DPD. The shipping cost is: Croatia 4,90 €, Austria 5,90 €, Germany 5,90 €, Italy 6,50 €. Delivery abroad is free for purchases of 69,00 € or more. The expected delivery time abroad is 2 to 5 working days from dispatch.
DAMAGE IN TRANSIT
The buyer should check the contents of the parcel on receipt. In the event of damage, the buyer notifies AMOUR Parfums, Tomas Pocak, s.p by e-mail at info@disave.si. The buyer attaches pictures of the damaged goods. After the initial contact, the buyer returns the entire consignment (parcel, protective packaging, products) to the company at AMOUR Parfums, Tomas Pocak s.p, Ledavsko naselje 16, 9000 Murska Sobota, and the company provides a replacement consignment.
13. The consumer's right of withdrawal from the contract
The purchase is deemed to have been made under a distance contract. The language in which the contract is concluded is Slovenian.
DESCRIPTION OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT:
The buyer may request the distance contract (in writing, by e-mail, by telephone or in person) and may receive it by post at their address, in electronic form by e-mail, or collect it in person at the company's registered office.
The buyer has the right to notify the company, within fourteen (14) days of placing the order, that they are withdrawing from the order, without having to give a reason for their decision. If the buyer has already received the goods, they have the right to notify the company in writing, within fourteen (14) days of receipt, that they wish to return the goods. If the buyer has already paid for the goods, the company must refund the purchase price paid without delay and at the latest within fourteen (14) days of receiving the notice of withdrawal. The seller may withhold the refund of payments received until the returned goods have been collected or until the buyer provides proof that the goods have been sent back, unless the company offers to collect the returned goods itself.
In the event of withdrawal from the contract, AMOUR Parfums, Tomas Pocak s.p. will refund all payments received, including delivery costs (except additional costs if the buyer chose a type of delivery other than the cheapest standard option), without delay and at the latest within fourteen (14) days of receiving the notice of withdrawal from the contract. The buyer must return the goods no later than 14 days after the notice of withdrawal. The buyer bears the cost of returning the goods in connection with withdrawal from the contract.
The buyer may inspect and test the items to the extent strictly necessary to establish the nature, characteristics and functioning of the goods – much as in a physical shop. In the event of use that goes beyond mere testing, the buyer is liable for the diminished value of the product in accordance with Article 136 of ZVPot-1. For laundry perfumes, fragrances and other liquid products, testing means inspecting the packaging and smelling the bottle; any consumption of the contents constitutes use that goes beyond testing, and an opened, partly used product cannot be offered for sale again, so an amount proportionate to the reduction in value, which may reach the full value of the product, is deducted from the refunded purchase price. We document the condition of returned goods and notify the buyer of any deduction in writing before refunding the purchase price.
In accordance with Article 135 of ZVPot-1 and Article 16 of Directive 2011/83/EU, the buyer has no right of withdrawal from the contract for sealed goods (protective film, security label or seal on the closure) that were opened after delivery and are therefore no longer suitable for return for hygiene or health protection reasons. For products supplied without a seal, the rules on testing and diminished value from the previous paragraph apply.
We will also exchange the goods if we sent you the wrong product through our own error. We refund the full purchase price (including the delivery cost) as soon as we receive the returned goods.
Details of the procedure are described on the Returns and complaints page.
The form for the buyer's withdrawal from the contract is available HERE.
14. Lack of conformity of goods (material defect)
The seller AMOUR Parfums, Tomas Pocak s.p. is liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two (2) years of delivery of the goods (Articles 71–90 of ZVPot-1). The lack of conformity is presumed to have existed at the time of delivery if it becomes apparent within one (1) year of delivery, unless the seller proves otherwise or unless this is incompatible with the nature of the goods or of the lack of conformity.
The goods are in conformity if they correspond to the description, type, quantity and quality set out in the contract, are fit for the normal use of goods of the same type, have the characteristics the buyer may reasonably expect given the nature of the goods and the public statements of the seller or manufacturer (advertising, labelling), and are supplied with the packaging and instructions the buyer may reasonably expect.
The buyer notifies the seller of the lack of conformity, describes it and allows the seller to inspect the goods. The notification may be sent by e-mail to info@disave.si, by post or delivered in person to the company's address.
A buyer who has notified the seller of the lack of conformity has the right, in the order laid down in ZVPot-1:
- first, to request free repair or replacement of the goods with faultless goods (at the buyer's choice, unless the chosen option is impossible or would cause the seller disproportionate costs); the seller does this within a reasonable period of no more than thirty (30) days and at its own expense, including the cost of returning the goods;
- if the seller does not carry out the repair or replacement, or does not do so within the period, if the lack of conformity appears despite repair or replacement, if the lack of conformity is so serious that it justifies an immediate price reduction or withdrawal, or if the seller declares that it will not repair or replace the goods, the buyer may request a proportionate reduction of the purchase price or withdraw from the contract and request a refund of the purchase price;
- if the lack of conformity becomes apparent within less than thirty (30) days of delivery, the buyer may withdraw from the contract and request a refund of the purchase price directly, without first requesting repair or replacement.
The buyer cannot withdraw from the contract if the lack of conformity is only minor; the burden of proving that the lack of conformity is minor lies with the seller.
If the existence of the lack of conformity is not disputed, AMOUR Parfums, Tomas Pocak s.p. will meet the buyer's request as soon as possible and at the latest within eight (8) days. If the existence of the lack of conformity is disputed, the company will reply to the buyer in writing within eight (8) days of receiving the request. On withdrawal from the contract, the seller refunds the purchase price at the latest within eight (8) days of receiving the returned goods or proof of their dispatch.
Send returned goods to our address:
AMOUR Parfums, Tomas Pocak s.p.
Ledavsko naselje 16
9000 Murska Sobota
The form for claiming a lack of conformity of goods is available HERE. Complete the form and return it by e-mail to info@disave.si or printed to our address: AMOUR Parfums, Tomas Pocak s.p., Ledavsko naselje 16, 9000 Murska Sobota.
The buyer's rights in the event of a lack of conformity of goods are governed in more detail by the provisions of the Consumer Protection Act (ZVPot-1, Official Gazette of the Republic of Slovenia, No. 130/22).
15. Complaints and dispute resolution
AMOUR Parfums, Tomas Pocak, s.p will endeavour to resolve any uncertainty, comment or complaint in the shortest possible time, while complying with the legislation (the Consumer Protection Act) and doing its best to reach an agreement.
We accept comments and complaints in several ways:
- in writing to AMOUR Parfums, Tomas Pocak s.p, Ledavsko naselje 16, 9000 Murska Sobota, Slovenia
- in writing by e-mail to info@disave.si
The handling procedure is confidential. If no agreement can be reached, disputes fall under the jurisdiction of the court with subject-matter jurisdiction in Murska Sobota.
AMOUR Parfums, Tomas Pocak, s.p will confirm receipt of the complaint within five working days, inform the buyer how long it will take to handle it, and keep the buyer informed of the progress of the procedure throughout. The seller does its best to ensure that any disputes are resolved amicably.
In accordance with the statutory requirements, we do not recognise any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer might initiate under the Out-of-Court Resolution of Consumer Disputes Act (Zakon o izvensodnem reševanju potrošniških sporov). AMOUR Parfums, Tomas Pocak s.p, which as a provider of goods and services operates an online shop in Slovenia, publishes on its website an electronic link to the online dispute resolution platform for consumer disputes (ODR). The platform is available to consumers HERE.
This arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
We wish you pleasant shopping!
General terms and conditions last amended: 13 September 2026
